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United Pets

Ethos

Our Ethos

Relationships are at the centre of our practice. Relationships with you and your pets – for us it’s about providing supportive, and tailored care, and not about adding to the bottom line; with your pets as individuals - they’re not just a set of symptoms; and within our team - not employees but all valued parts of a brilliant machine.

Trust – We know how important it is for you to trust us with the care of your pet. We promise to respect the trust you put in us to look after your pets and fulfil our responsibilities. The way we run our practice is built around open and honest communication, we pride ourselves in ensuring your needs will always be heard and understood.

Care – Our advice to you will always take into account the welfare of your pet and will be individually tailored to you and your pet’s circumstances. We promise to look after them like they are part of our own family.

Community – We recognise that we only exist because of a community that supports us. As well as employing local people and using local trades and services, we endeavour to build links and support the wider needs of our community.

Quality – We are committed to providing exceptional veterinary advice and treatments, and we are continuously improving our service so we can give your pet the most up to date veterinary care possible.

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